FEEDBACK

Lemur Care highly value all feedback, as it plays a crucial role in helping us continually enhance the quality of our services. We are dedicated to responding to every piece of feedback in a timely, transparent, and fair manner, ensuring the best possible care for the children and young people we support. Your input drives our commitment to excellence and improvement in every aspect of our service.

Our Complaints Process & Providing Feedback

Step 1

To share your feedback, whether it’s a complaint or a compliment, please
email: info@lemurcare.co.uk

Step 2

We will promptly acknowledge your feedback within 2 working days of receipt.

Step 3

If your feedback is a complaint it will be investigated. A response will be provided within 10 working days.

Step 4

If you’re unsatisfied with the outcome, you have the right to appeal. You will receive a response within 20 working days

Additional Information

For our full complaints policy, please click here

Any person has the right to complain externally to:

Children’s Commissioner: 0800 528 0731

Ofsted: 0300 123 1231 or enquiries@ofsted.gov.uk​

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